Order Tracking

AquaSculpt Shipping, Delivery & Return Policy
Order Processing Time

Orders are typically processed within 1–2 business days before shipment. During holidays or high-demand periods, processing times may occasionally experience delays.

Please ensure all billing and shipping details are entered correctly during checkout. Incorrect payment information or incomplete shipping addresses may result in additional processing delays of 3–5 business days.

Orders are processed and shipped Monday through Friday, excluding weekends and U.S. public holidays.

Shipping Information
Domestic Shipping

Delivery times depend on the shipping method selected during checkout. Estimated transit times do not include weekends or holidays.

While the company works to process and ship orders promptly, delivery delays caused by weather conditions, transportation issues, labor shortages, or carrier disruptions are outside of AquaSculpt’s control.

International Shipping

International orders may require additional delivery time depending on the destination country and customs procedures. In some cases, international delivery may take several weeks.

Customers are responsible for any customs-related delays or additional import fees required by their country.

Lost, Delayed, or Refused Packages

UPS and USPS are commonly used shipping carriers for AquaSculpt orders. If a package is delayed, lost, stolen, or marked as delivered but not received, customers should contact the shipping carrier directly for assistance.

For refused shipments:

Shipping and handling costs may be deducted from refunds
Refunds are processed only after the returned package is received and inspected

For delivery-related assistance, customers can contact:

Order Cancellation Policy

Due to fast order processing, customers may request cancellation within 24 hours of purchase.

After 24 hours:

Orders may already be processed or shipped
Shipped orders generally cannot be canceled
Customers may refuse the shipment or return the package after delivery following the company’s return instructions

Customers should notify the support team with tracking information for faster processing.

Incorrect Shipping Address Disclaimer

Customers are responsible for entering the correct shipping address during checkout. Once an order has been processed or shipped, address changes may not be possible.

If a package is returned due to an incorrect address, the company may offer:

Reshipment options
Refund options after inspection
Return Policy

AquaSculpt provides a 60-day return policy for eligible purchases.

To qualify for a refund:

All bottles must be returned, including empty, partially used, bonus, or free bottles
Returns must arrive within 60 days of the original purchase date
Customers must include:
Order ID
Full name
Shipping address
Email address
Phone number
Original packing slip if available

Failure to return all items may result in a partial refund.

Return Address

AquaSculpt Returns
19655 E 35th Dr., Suite 100
Aurora, CO 80011, USA

Returns should be shipped through USPS with a valid tracking number. Customers are responsible for return shipping costs.

Refund Processing

Once the return is received and reviewed, approved refunds are typically issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider and can take approximately 3–5 business days to appear on statements.

For questions regarding shipping, returns, or refunds, customers may contact: